Our family adopted another dog a little over a week ago. Alvin is his name and he’s a big, sweet foxhound. We got him from the same rescue group as our dog Chip. Like Chip, Alvin was a hunting dog. Unlike Chip, Alvin was clearly not treated kindly in his life prior to being rescued. Alvin is a gentle soul but he is skittish and wary of just about everything. Except other dogs. Apparently the only creatures with whom he has had good encounters were other dogs. We hope to change his mind about humans. We are working hard at gaining his trust and we are having little victories. How are we getting this result? Well, much in the same way that you build trust in humans, actually. Alvin is a discouraged dog who has been mistreated – physically and emotionally. He is greatly lacking in confidence and trust. This is incredibly sad but not surprising. When anyone is treated poorly – whether it’s physical or emotional – there is some kind of consequence. Sometimes the consequence is brief in duration, sometimes it is lasting and difficult to move past. Often the emotional wounds are the deepest and take the longest to heal. We are approaching gaining Alvin’s trust and building back his confidence in the same way that we would a person – with positive reinforcement and encouragement, consistency, kindness, compassion, respect and empathy. Seriously? Did I just say we need to empathize with a dog? Absolutely. Here is how I see it. To gain anyone’s trust – canine or human – we need to practice:
Positive Reinforcement. When we receive the behaviors we want we need to make it known, we need to praise the effort, the actions, the words, the behaviors that we like. With Alvin we say “good dog” and we give him affection. With people we do the same – we offer positive or encouraging words, slaps on the back, hugs or high fives. Bottom line, we make sure they know what we like so as to encourage repetition.
Consistency. We have to be consistent in our words and actions. If we are not then the dog or person has no idea what to do. If in one instance we let a dog play with a person’s shoe but then scold him the next time he does the same thing we are sending mixed messages. Dogs don’t know the difference between old shoes and new shoes, sandals or stilettos. A shoe is a shoe. It’s either okay to chew on one or not. We have to follow through on our words. If we say “no” to something we need to always say “no” and vice versa. We can’t watch a dog do something over and over and say nothing then on the tenth time say, “no, bad dog”. Our silence is acceptance in that case. It’s same with humans. You have to be consistent to get the best out of dogs – and people. They have to know what we want and we can’t keep changing those wants without cause or notice. This causes confusion, a drop in confidence or self-esteem, an inability to choose well and inevitable second-guessing and error in judgments.
Kindness. I’m not sure Alvin has seen a lot of kindness in his life. This has made him untrusting and wary of people. Acts of kindness needn’t be grandiose to make a big impact. A kind or understanding word can be incredibly effective in helping someone overcome a fear, concern or mistake. Even when we have to point out a negative there are ways to do it that are not belittling, disparaging or outright mean. Sometimes being kind is saying a bad thing in a nice way. We don’t like every behavior we see in our dogs, children, employees or players and we have to say something to get the change we want. We don’t, however, need to make a bad situation even worse.
Compassion. Everyone likes to know that someone cares. With Alvin he is getting a lot of physical affection and calming, reassuring words. We give him his space as well. We have watched his behavior and are being sensitive to his fears. In time we think these efforts won’t be needed as much but now we are sympathetic to the unknowns that have caused him to have these fears. We walk away and out of view so be can be relaxed and comfortable enough to eat or come back into the house; we shut doors and cabinets more gently as loud noises make him cower; we approach him more slowly and gently than our other dog so as not to remind him of movements he has seen in his past that resulted in pain or fear for him. We recognize that the more he knows we care the sooner he’ll go from thinking we’re okay folks to knowing so and then he can enjoy being so much more.
Respect. How people regard anyone is important. People and animals know when they are valued or not. Our actions and words show this. It can be so damaging to feel the contempt of another, to feel unimportant or unappreciated – to feel disrespected. When a child breaks a rule s/he needs to know that his/her action is unwanted, not feel that they are unwanted. It is the same with a dog. I may not like the opinions held by others, but I respect their right to hold those opinions. Respect can be a tricky thing – people are not always very mindful of being so. When we don’t like something – a person’s or animal’s behavior, the way a play was botched on the field, the tone of voice the customer service rep used with us during our inquiry – we often react in a disrespectful way because we have been upset by these things. Showing respect takes self-control at times and not letting our emotions get the best of us. I try to treat others the way I want to be treated which means I have to abstain from treating them as I sometimes want to due to something they have said or done. This holds true for dogs. I have no idea what goes on in a dog’s mind and I have to respect that there is a lack of knowledge there, an inability to truly understand and just do my best to show this creature that I respect him – whether I’m happy with what he does or not, he needs to know there is a respect I have for his being.
Empathy. I think empathy is one of the most important values to practice. The ability to relate to someone else’s plight or situation is so beneficial when it comes to relating to those people. I can’t relate to being a dog or the mistreatment he has likely been subject to but I can relate to being mistreated and how that makes one feel. Most of us have been the target of meanness in some capacity and I know of no one who would say it made them feel good. There are many ways to mistreat another and when it happens – and depending on to what extent and what form the mistreatment takes on – we might feel angry, sad, fearful, hurt, confused, suspicious, anxious, apprehensive, disrespected or completely worthless. I need to empathize with Alvin to be able to communicate with him and treat him properly, to be able to show him and his condition the respect it deserves. I really wish people would do a better job of empathizing with others. If they did coaches might not scream at their players when they make an error or yank them out of the game as punishment; parents might not ground their children for a first offense mistake or poor grade; employers might not ream a direct report in front of others because of a disappointing oversight; residents might not make that biting remark about a neighbor’s home upkeep. We are so quick to assume the worst in others – that any misstep or shortfall is something that is intended, that it is a sign of something much bigger than it is. If we would just stop for one moment and think about what may have caused something to happen and if we could see the same thing happening to ourselves then our reaction might not be quite as severe or insensitive as it would if we just reacted without thinking or feeling. Alvin has had one accident in our house and no, I was not happy. But I didn’t scream or yell or do anything to further scare him. I told him no and got him outside then I took care of cleaning up. I do not know this dog’s past but it’s highly likely he was never kept inside a house so he had no rules about where to pee. And yes, he does need to learn that the dining room table leg is not the place for that but I don’t need to make him fear me or hate me or make him anxious in general as a result. I think about how often I have dealt with my children’s missteps or that of an employee and how many times I began those conversations with “I understand…” and what a difference it made in our communication and resolving whatever issue was at hand.
So, we will continue to work on earning Alvin’s trust and making him comfortable as part of our family. I look forward to the day when he gets there completely and I know he will. He will become all he can be because of our treating him with empathy, kindness, compassion, positive reinforcement, respect and consistency. I wish all people – parents, coaches, employers, community members, teachers and others who influence and help shape the psyches of others – would realize that this is how you get people to reach their potential not by filling them with fear, discouragement, frustration, scorn, anger and criticism. As humans, don’t we owe that to one another? --AMB
Who do you trust? What do they do or not do that makes you trust them? Why is trust important in relationships – personal or professional? How do you build or rebuild it?